Download An Intelligent Customer Complaint Management System with by Alireza Faed PDF

By Alireza Faed

This thesis addresses the problem of purchaser proceedings within the context of purchaser courting administration (CRM). After a comprehensive survey of the present literature on CRM, the thesis describes the improvement of a brand new clever CRM (I-CRM) framework, which integrates text analytics, style mapping, SPSS, structural equation modeling, and linear and fuzzy ways. This new technique, unlike prior ones, is capable of handle customer proceedings with recognize to diverse variables, hence permitting organisations to discover their key clients and key proceedings, and to deal with and supply method to the main court cases of the major shoppers, as a result selling enterprise improvement. The thesis  additionally describes the profitable software of the strategy to a real-world case, represented via the immeasurable truck drivers court cases on the Fremantle port in Western Australia.


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